Careers

What You'll Be Doing

• Lead, mentor and develop your showroom team ensuring a positive and safe workplace.
• In the absence of the Showroom Manager, you are responsible for managing and training showroom staff , and for managing the staff rota.
• To be responsible for the maintaining of statutory requirements in the showroom such as fi re regulations and Health & Safety at work.
• The Assistant Showroom Manager is also responsible for making sure various appliances (boilers, coff ee machine, alarm systems etc.) are working and serviced.
• The Assistant Showroom Manager is the secondary keyholder and asset register, and manages key allocation, alarm & security.
• Drive sales, to meet & exceed business sales targets.
• Work collaboratively with teams across the business to help achieve the business sales targets.
• Process orders using Magento, V12 & Stripe against the correct processes and procedures. Telephone how-to transferring and diverting calls. Pausing telephone recordings whilst processing a sale.
• Ensure all product is ticketed and priced correctly in accordance with company guidelines.
• Follow the visual merchandising guidelines in line with the stylist's design and always ensure best standards both on the fl oor and back of house and use the Arlo How To guides to be product specialists and to be able to deliver expert and honest advice to each Arlo & Jacob customer.
• Manage quarterly stocktaking
• Assist trade clients with their orders.
• You may at times be requested to work at other showrooms.

Our Culture & Values

At Arlo & Jacob, we are committed to fostering a warm, welcoming, and supportive environment. We offer a competitive salary structure and genuine opportunities for career development as we continue our national expansion. Our team is a close-knit community that values creativity, dedication, and a shared passion for quality and customer satisfaction.
Ready to join a company where you can truly make a difference? Apply today with a cover letter and become part of the Arlo & Jacob family.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Store discount

Working Pattern

These are part-time positions working on a rotating rota designed to provide full showroom coverage across the week.

• One week you will work 2 days
• The following week you will work 3 days
• This pattern alternates between both team members on an ongoing basis
• Weekend working will be shared on a rota basis

• Showroom Sales: Welcome and engage customers, guiding them through our beautiful sofa collections
• Product Expertise: Build in-depth knowledge of our products, including customisation options
• Customer Experience: Deliver a personalised, creative, and memorable showroom experience
• Collaboration: Work closely with the wider team to achieve sales targets and support events and promotions
• Team Support: Take on ad-hoc tasks with flexibility, especially during busy and promotional periods

• A genuine passion for interiors and design
• Previous customer service or retail experience (furniture/homeware experience is a bonus)
• At least 1 year of sales experience preferred
• Excellent communication and listening skills
• Strong organisation and admin abilities, comfortable using systems and technology
• Flexibility to work weekends

• Competitive commission scheme
• Sales Club incentives rewarding individual performance
• Pension plan
• Life assurance
• Additional annual leave
• Generous staff discount
• Cash plan & health and wellbeing scheme

What You'll be Doing

• Managing post-sale queries, including product complaints and general aftercare
• Staying on top of Zendesk tickets — responding to queries and collaborating across departments
• Working with our in-house service team to schedule jobs realistically
• Spotting patterns, flagging recurring issues, and sharing ideas for improvement
• Pulling together key customer care data into a weekly report

What You'll Bring

• Excellent communication skills — clear, friendly and professional
• Calm decision-making and a proactive approach to problem-solving
• A knack for admin, Microsoft Office, and general system know-how
• Composure under pressure — you’re the steady hand when things get busy

Benefits

• 30 days Annual Leave

• Additional day off on your Birthday

• Company Pension Scheme

• Life Assurance

• Employee Discount Portal

• Cash Plan and Wellbeing Scheme

• Family and Friends Discount

What You'll be Doing

• Rolling out promotional campaigns, brand assets, and marketing materials

• Preparing accurate, print-ready and digital artwork (including animation) from master design

• Ensuring consistency across layouts, typography, and file structures

• Working closely with designers to translate concepts into polished final files

• Following brand guidelines and production processes with care and confidence

• Managing multiple artwork versions and amends with efficiency and clarity

• Opportunity to contribute towards creative concepts

Essential Skills

• 2–3 years experience in a design, production, or creative artwork role (agency or in-house)

• Expert knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator)

• Ability to interpret briefs and deliver smart, effective design solutions

• Sharp eye for layout and technical detail

• Confident creating print-ready files and optimised digital assets

• Understanding of print production processes and specifications

• A technical mindset with strong attention to detail

The Right Fit

We’re looking for someone who thrives in a fast-paced, ever-evolving creative environment, where priorities can shift quickly as the brand grows. Adaptability, initiative, and a strong sense of ownership are key. You’ll be part of a passionate, collaborative team where your work can genuinely shape the next phase of our brand journey.

Our Culture & Values

At Arlo & Jacob, we’re committed to fostering a warm, inclusive, and ambitious workplace. Our team is small but mighty — a supportive group of creatives, makers, and marketers who are deeply passionate about what they do. As we continue to expand nationally, we offer real opportunities for career growth, along with the chance to contribute meaningfully to a truly British brand that’s doing things differently.

Benefits

1. 20/25 days holiday + Bank Holidays + your birthday off
2. Company pension
3. Employee discount
4. Health & wellbeing programme
5. Life insurance