Careers at Arlo & Jacob

Arlo & Jacob is a fast-growing, fun and dynamic company that’s always looking for someone new and exciting to join our family. If you want to be a part of a motivated, fun-loving, family-like team, then this is the place for you.

We are looking for an experienced Customer Service Advisor to join our customer service team. You will have the ability to support clients who need assistance and should be a pro-active self-starter who is not afraid to assist in all areas.

Launched in October 2014, Arlo & Jacob offer beautifully designed sofas, armchairs, footstools and living room accessories. Each piece is made to order and handcrafted using traditional methods and draws on our decades of experience producing upholstery furniture.

Responsibilities

Working alongside our showroom and HO teams, you will be part of a small, friendly and growing company. Contributing to our commercial team you will deliver an exceptional and trusted customer experience. Further, you will be assisting with incoming customer aftersales and general enquiries via email, phone and online chat, meaning that it will be paramount to be able to build relationships with all our customers.

The appointee should be friendly, patient, prepared to work in a fast-paced environment, ready to work in a small team, with strong attention to detail with the ability to work to demanding deadlines. You will be prioritising customer orders and should be someone who can think outside of the box with excellent listening skills.

If you are a friendly and patient individual who has strong attention to detail and matched by the experience and ability to do the following we’d love to hear from you:

Prioritise and process accurate customer orders and requests
Handle inbound and outbound calls, emails and live chat with customers
Investigate and resolve consumer issues and complaints, including consistent follow-up and escalation where necessary
Liaise with the A&J factory to ensure that manufacturing-related customer service issues are effectively resolved
Direct the company logistics partners to arrange collections and deliveries
Maintain thorough and accurate customer service records via Zendesk
Compile weekly, and monthly customer service reports
Manage cost-related customer service issues and assist the finance team with accounting enquiries or flagged issues by customers
Work with and support the commercial team to drive positive customer sales and results.
Continually build your product knowledge to assist customers in making informed choices.

For all opportunities please email your CV, along with salary expectations to careers@arloandjacob.com

We look forward to hearing from you.

We have a fantastic opportunity for a talented Senior Designer to join our marketing team. It is a fully integrated position covering digital, print, ecommerce and retail channels.

If you are an exceptional designer who wants to join a dynamic and rapidly growing furniture business and have the following experience we’ll love to hear from you:

• Ideation, concepting, mood boarding and design development
• Creating brand guide lines and developing visual identity
• Digital design covering email, social and website
• Advert design covering print, digital, and out of home
• Printed collateral design covering brochures, direct mail and inserts
• In-store design covering POS collateral, graphic panels and window displays
• Graphics and icon design
• Ad server administration, monitoring colour sizing and formatting
• Line management of Junior Designer

For all opportunities please email your CV, along with salary expectations to careers@arloandjacob.com

We look forward to hearing from you.

We are always interested in hearing from aspiring, talented textile designers who are looking for an enthusiastic brand to display their artwork. If this sounds like you, please get in touch and show us a sample of your work at careers@arloandjacob.com