Careers at Arlo & Jacob

Arlo & Jacob is a fast-growing, fun and dynamic company that’s always looking for someone new and exciting to join our family. If you want to be a part of a motivated, fun-loving, family-like team, then this is the place for you.

Do you have a passion for interior design, furniture and delight in providing excellent customer service?

If so, Arlo & Jacob is currently recruiting for Full & Part time Sales & Design Consultants in our Harrogate Showroom. As a Sales & Design Consultant you will use your expertise in assisting customers on their journey of purchasing their perfect sofa. You will be a natural people person, who has a knack for furniture, fabric and colour whilst delivering excellent customer service in line with our Arlo brand values.

We offer a competitive salary structure, with genuine opportunities for development as our business continues its national expansion. Please email your CV & details to careers@arloandjacob.com.

The role of a Multichannel Sales Advisor within the Arlo & Jacob brand is an exciting new position to evolve in the ever-growing future of the brand. The need for this new role is to create clear accountability between the multiple sales channels within the Arlo & Jacob umbrella, spanning across Showrooms, Online, Go Instore & Telesales. This new role and department will alleviate front end consumer contact away from Showrooms and Customer Care to offer best in class service through clarity and consistence of customer contact.

A team of Multichannel Sales Advisors will work both independently and as a team to support consumer engagement in relation to all presales contact as well as sales order support, advice and processing in accordance with business process and systems.

Multichannel Advisors will play a vital role in generating leads for the sales team. You will provide contact for potential and existing customers by phone to inform them of our products, services, and general enquiry information. Multichannel Advisors will also receive phone calls of people responding to direct marketing and advertising campaigns.

You will have the ability to manage multichannel support, primary over the phone however supporting inbound and outbound communication through Live Chat, Social Media platforms and other evolving channels.

This team must possess a passion and flair for the interiors and furniture sector, with the ability to work in a diverse, dynamic, and commercial environment. As a representative of the Arlo & Jacob you will gain crucial knowledge and understanding of the brand, the quality and manufacturing process and will forge strong internal and external relationships with cross department teams and external providers as well as our customers.

Please email your CV & details to careers@arloandjacob.com.

Are you naturally a strong communicator who loves solving problems? If so, we have a great role for you in our Customer Service team.
Dealing with post-sale customer enquiries, you will champion the Arlo & Jacob brand whilst striving to help our customers no matter what their query. Thriving under pressure, you must be able to effectively communicate with our customers via phone, email and live chat. Ideally, with previous experience of ZenDesk, you will have great attention to detail and feel comfortable working with systems.

Your day to day role will involve liaising with our factory and being part of our small but growing Head Office team in Fulham.

It would be great if you have a passion for our beautiful British made upholstered furniture, and an understanding of our market position. We now have five showrooms and are growing fast so there will be some great opportunities for you to grow with us.

If this sounds like you, please email your CV, along with salary expectations to careers@arloandjacob.com.

We look forward to hearing from you.

We are always interested in hearing from aspiring, talented textile designers who are looking for an enthusiastic brand to display their artwork. If this sounds like you, please get in touch and show us a sample of your work at careers@arloandjacob.com