Terms and Conditions

Important Notes

You must be eighteen (18) years of age or older to purchase from us.
We only offer contracts in the English language.

About

Thank you for visiting our site. This document sets out the terms applicable to use of our site. Please read these terms of use carefully before you start to use the site. By using our site you indicate that you accept these terms of use and that you agree to abide by them. References to our site or website includes its contents and the computer servers and databases which deliver our site and its functionality or store any related product, account, feedback or ordering data. If you have any concerns about material which appears on our site, please contact us at customercare@arloandjacob.com.

Who Is Our Website Targeted At?

Our website is targeted only at people who reside in the United Kingdom, and the products on our site are intended for people who reside in the United Kingdom. We do however consider orders from individuals who reside outside of the United Kingdom, at our sole discretion, so please contact us if you require delivery outside the United Kingdom and please note that additional terms and charges may be applicable.

Languages

This site and any contracts with us are in the English language only. We do not offer any other languages at the moment.

Accuracy Of Content

Whilst we make all reasonable efforts to ensure that all information on this site, including product information, availability and pricing, is accurate, complete and up to date, just occasionally there may be errors which we fail to notice for which we do not accept any liability. In addition, such information is only up to date as at the time you visit the website. We reserve the right to correct any errors and to change any information (including products, availability, pricing and delivery charges) at any time without notice. If any change affects an order you have submitted, then under our applicable terms and conditions of sale or service we will give you the opportunity either to accept the change and refund the difference.

Availability Of Our Site

Our website will only be available at such times as we may decide, and we do not guarantee that our website will always be available or be uninterrupted. We may suspend our website at any time without notice and for any reason, including for upgrade, maintenance, repair, prevention of damage, and investigation. We may suspend, withdraw, discontinue or change all or any part of our website at any time without notice. We may deny you personally access to our website on a temporary or permanent basis at any time, with or without cause and with or without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Ordering From Us

1. Eligibility
   You must be eighteen (18) years old or over to order from us.
2. Ordering process
   Our website constitutes our invitation to do business with you. However, it is not a binding legal offer from us. To order products or services from us, you need to select and order them using the checkout process on our website, or telephone us. A legally binding contract will only be formed when your order is accepted by us.
3. Terms and conditions of sale
   Contracts for the sale or supply of goods or services by us (whether formed through our site or as a result of visits made by you) are governed by our current terms and conditions of sale and service at the time of order, which are available on request or through this website.

Completing Forms And Error Correction

When completing any registration, order, feedback, enquiry, or other forms on our website please note the following:-

1. Mandatory information
   Some information is mandatory before you will be able to submit the forms to us. Mandatory information requirements are clearly identified and may denoted by an asterisk (*). You will be prompted for this information if you try to submit a form which is missing any of this mandatory data. Where any information is not marked with an asterisk then such information is optional, and you do not need to fill it in if you do not wish to do so.
2. Accuracy of your information
   When you submit any form to us, you represent to us that the information it contains is true, accurate, current, and complete in all respects, and that you are the person identified in the form, and that the form is submitted by the person identified in the form or by a person with their authority to do so. We will rely on the truth and accuracy of the information you provide.
3. Error correction
   You may at any time before submitting your form use the back button on your browser to go back and correct or change any information. If you think there is any error in the information you have provided after you have submitted it, you can contact us at any time to correct it.

Accounts And Other Registration On Our Website

1. Requirement for registration
   To use some of the services or features made available to you on our website (such as accounts, forums, memberships, review and comment functionality, and loyalty programmes) you may need to register with our website. We may accordingly restrict access to some parts of our website and functionality on our website to persons who have registered with us for access to that part or functionality.
2. Terms of registration
   Where you register with our website for any purpose, you accept these website terms of use and any additional terms applicable to such registration as notified to you at the time of registration.
3. Updating your information
   Should any of your registration information change, you must update your details using functionality provided within our website or alternatively contact us.
4. Log-in details
   You are responsible for keeping your username, password, and all other log-in details confidential, safe and secure. We ask you not to share those details with anyone. You must ensure that any password you provide is unique, not easy to guess, and a strong password, being a random string of upper and lower case letters, numbers and symbols of at least 8 characters in length, which you have not used on any other website. You must let us know immediately if you suspect any unauthorised use of your log-in details. We have the right to disable any log-in details, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or if we suspect any other misuse.
5. Use of your registration
   Anything done through your registration with our website is deemed to be done by or on behalf of you with your full authority.
6. Suspension and termination
   We may suspend or terminate your registration and/or your ability to access or use any features, services or functionality on our website at any time and for any reason, with or without prior notification to you

Our Intellectual Property Rights

1. Ownership
   You acknowledge that we and the companies in the same group of companies as us own the copyright, trademarks and all other intellectual property rights in this site and all products identified on this site.
2. Licence to you
   You are permitted to download the web pages that make up this site through a web browser and to store them in a browser cache for off-line viewing, in connection with browsing this site, registering this site, ordering through this site and using any other features of this site. You may also make an electronic copy and/or print any web pages from this site, for the purposes of making any buying decisions in connection with this site, and keeping records relating to your account with this site and orders made through this site, including for your use as a reminder of the terms and conditions and your orders. This includes a right to make an electronic copy of and/or print a copy of these terms of use, our privacy policy, sale conditions, and any user help files and information files on this site, and any account and ordering web pages relating to you. When you do make a copy of any web pages, it must be of the web page as a whole, including all copyright and other notices contained in the web pages. You may not otherwise use, download, copy, publish, transmit, or distribute any pages or information from this site, and any other use or reproduction of the materials on or content of this website is strictly prohibited.

Social Media

We love seeing our sofas in your home and invite customers to share their photos using the Hashtag #MyArloAndJacob on social media channels.

We also encourage relationships with influencers and the press and aim to contact you directly so we can share your photos/videos on our own channels online. However, sometimes we'll do so via social media.

By using the hashtag #MyArloAndJacob or responding to our request with #YesArloAndJacob, you give Arlo & Jacob a non-exclusive, royalty-free and worldwide license to use and share your photo for marketing and/or advertising purposes, including the right to reproduce, distribute, alter and edit your photos. They may in some cases also be published in one of our other channels - on our website, Instagram, Facebook, Newsletters or in a store environment. You represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos. The photo will remain your property at all times and given permission can be withdrawn.

Your Conduct And Content

1. Use of our website
   You agree to use our website only for lawful purposes reasonably connected to the intended purposes of our website, and you must not use our website for or in connection with any unlawful or criminal activity. You must not seek to gain access unlawfully to our website or any underlying systems. You must not use our website to market or advertise any third party, including any third party products or services.
2. Customer review and other interactive functionality
   We may offer comment and review facilities and other interactive functionality from time to time, enabling you and others to post content to our website. As we are sure you are aware, anything you post online is available for the world to see, and may be subject to moderation or deletion by us at any time without giving any reason or notice to you. You agree that you will be personally responsible for your use of all interactive functionality and for all of your communication and activity on our website. You agree that we will not be responsible or liable for the content or accuracy of any content posted by you or any other user of our website. Please exercise discretion when communicating with others using our community functionality, and never make any assumptions about them. The views expressed by other users on our site do not represent our views or values.
3. Your content
   You shall ensure that anything you post to our website (including text and pictures), whether as a customer review or through our other interactive functionality: (a) reasonably relates solely to us and our products and services and is an expression of provable fact and not unsubstantiated opinion; (b) is in accordance with any rules or acceptable use policies we may publish from time to time; (c) is not posted in breach of any duty of confidentiality or in infringement of any rights of a third party; (d) is not unlawful, defamatory, threatening, or an expression of prejudice based on race, sex or any other protected characteristic, and is not an incitement to hatred or violence; (e) is not detrimental to people, institutions, or religions or to people's privacy; (f) is not capable of causing harm to minors or unwarranted distress to any person; (g) is not detrimental to our trade marks or our website content; (h) is not personal data of a third party; (h) is not using our site to promote and advertise any business, product, service or other thing; (i) does not advocate illegal activity or discuss illegal activities with the intent to commit them; (j) is not vulgar, obscene, discourteous or indecent; (k) is not software or a virus. Any content you upload to our community functionality will be considered non-confidential. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy, or any breach of law.
4. Licence of your content
   In relation to anything your post to our website (including text and pictures), whether through any community functionality or otherwise, you hereby grant to us a perpetual, irrevocable, royalty free, transferrable licence, with the right to grant sub-licences, to use, copy, edit, distribute, adapt, publish, translate, publicly perform and display, create derivative works from and do anything else whatsoever with that content, including (without limitation) publication and republication in any form, medium or technology (whether now known or later developed) in any part of the world and for any purpose. In particular, by posting a message or other content on our website (including sending in photos to any photo gallery), you understand that such content enters the public domain and therefore may be used by us for marketing and other purposes without any compensation required to be paid to you. You waive all moral rights (including to be identified as author) in relation to such content. You warrant that you have the right to grant the licence above, and that the exercise by us of that licence shall not infringe any copyright or other intellectual property rights in any part of the world.
5. Viruses
   You must not misuse our site by knowingly introducing viruses. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. You should ensure that any phone, tablet, laptop or other computer that you use to access this website has up to date firewall, anti-virus and other security software running on it, to provide you with protection against any viruses which may have infected our website or systems in spite of any security measures that we may deploy, or which may be present on any third party website that you may visit which is linked to from our website. We do not represent or promise that our website (including its content and systems) will be free from any third party viruses, or that any third party website that our website may link to will be free from viruses. A virus includes any spyware, exploit, trojan, worm, logic bomb or other malicious or deliberately harmful software or material.

Limitation And Exclusion Of Our Liability

Protected liability
Nothing in the following clauses shall affect, and we do not limit or exclude, any liability we may have to you for: death or personal injury; loss or damage to physical property; fraud or fraudulent misrepresentation; under the Data Protection Act 1998, including liability for failing to take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data; or which may not be limited or excluded by law.

Sale contracts
With respect to any contracts for sale of products or the supply of services with respect to our products we enter into with you, our liability to you is as described in our standard terms and conditions of sale or services available through this website and on request. Nothing in these website terms of use affects that liability.

Website usage
Our website does not constitute any advice to you and shall not give us a duty of care towards you. Your use of our website and website content is entirely at your own risk. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy, but for the purposes of any contract for the sale of any products or services this shall not affect any part of the our website which is taken into account by the implied terms under the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982. We accordingly disclaim and exclude any liability to you for any loss, damage or liability you may suffer or incur arising out of your use or reliance on this website, including any liability which we may have for any loss or damage caused by a virus that may infect your phone, tablet, laptop or other computer used to access our website. If your use of our website, or your registration for an account on our website, or your use of any other feature of our website, creates a contract between you and us, then: we exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity in your favour; and the entire contract is as set out in these website terms of use and any other terms identified on our website.

Excluded Losses
We shall not be liable to you (including in contract or in negligence) for: (a) any loss of profits, revenue, contract, goodwill, business data or other business related loss or damage; (b) any losses which were not foreseeable by us when the contract was made; (c) any losses which were not caused by any breach of the contract or any negligent or unlawful act or omission by us; (d) any losses caused by any act or omission on your part; or (e) anything caused by any event or circumstance beyond our reasonable control.

Links To And From Our Site
We accept no responsibility or liability for the content or operation of websites which link to our site or which we may link to, which are not under our control.

Changes To These Terms Of Use
We reserve the right to change these website usage terms from time to time and will update this page accordingly. By using this site you are accepting these terms and agree to be bound by any such revisions in effect at the time of use. You should therefore periodically visit the web page to determine the current usage terms applicable.

Law
These terms, your use of our website, and any claim relating to our website or based information on our website, is subject to the law of England and Wales, and any claims are to be brought exclusively in the courts of England and Wales.