How To Order Fabric Samples or a Sofa

An easy-to-follow guide on how to order the best seat in the house using the Arlo & Jacob website.

Ordering free fabric swatches from Arlo & Jacob

Choose up to eight fabric samples of your choice from the Free Fabric Samples page. We have over 140 different fabrics in a wide range of materials, including leathers, velvets, cottons and linens. Read about the different properties of our fabrics and learn which fabric type is most suitable for your home.

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Click ‘Order Free Samples’ to proceed with your fabric swatch order. This will take you to the checkout page where you can review the samples you have added to your basket and make any changes. Once you are happy with your selection click ‘Proceed to Checkout’.

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If you are already a registered customer, proceed by logging in using your registered email and password. If you are not yet registered with Arlo & Jacob, you will need to create a user account with us before you continue with your order. Registering an account is quick and free and only requires a few simple steps.

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Fill in the required fields and click continue. We will next confirm that your order qualifies for free shipping – there’s no need to enter any payment details to receive your free fabric swatch order. Finally click ‘Place Order’ to finalise your Arlo & Jacob fabric swatch order.

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Make a note of your order number, an email will also be sent out to you confirming your order details and number.

Congratulations, your free Arlo & Jacob fabric swatch order has been placed. Our team of product experts at our Fulham showroom will now create your bespoke package, which you’ll receive by post within 5 working days. Our swatch packs have been designed to fit through most letter boxes, so there’s no need to be at home when your delivery arrives.

Ordering your made-to-order Arlo & Jacob sofa

Placing a sofa order with Arlo & Jacob is quick and easy. Some of this guide will apply to armchairs and footstools too, but some options may be slightly different.

Begin by selecting ‘Sofas’ from the menu bar at the top of the screen.

To buy a sofa you will need to complete these 3 easy steps:

  1. Choose a size
  2. Choose a fabric
  3. Add finishing touches

Most of our sofas are available in a variety of sizes, from cosy armchairs to spacious corner sofas that are big enough for the whole family. Once you’ve decided on a product family, the various sizes available for that product will be displayed.

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Step one: Choose a size

You’ll then be presented with an overview of the various sizes available for your selected product. Images will be displayed alongside measurements and a starting from price that will vary depending on the fabric chosen in the next step. Clicking on the measurements of a specific product will expand this section to include more specific details.

Once you have decided on your preferred size, proceed to the next step.

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Step two: Choose a Fabric

Scroll down to see the complete collection of over 140 fabrics. Prices will be displayed below each fabric showing you the price for your selected product in that particular option. You can also use the filter bar to easily filter fabrics by colour, type or print pattern.

Selecting a fabric will generate a preview of your selected product in that textile. To preview your selected product in a different fabric, click back on your browser to return to the fabric selection page.

Once you're happy with your choice of fabric it’s time to add the finishing touches to your order.

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Step three: Finishing Touches

If your sofa includes wooden legs you will be presented with various colourways. Please be aware that selecting a different leg colour will not change the preview image on the product page, however your sofa will be manufactured using your selected colour.

Add Staingard to your order

Staingard is a unique insurance policy combined with a protective treatment added to the fabric of your product. Although most of our fabrics are available with Staingard, some of our fabrics aren’t possible to treat and as a result this option will not be available to select.

When you've selected your customised options, click 'Add to Basket'.

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A summary will be generated detailing the product, size, fabric and legs you have chosen as well as any other extras such as Staingard.

If you would like to add further items to your order including chairs, footstools or cushions use the menu bar at the top of the page to browse other products in our collection.

If you have a Promotional Code, please enter it and click ‘Apply Promo, otherwise click ‘Proceed to Checkout’.

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Confirm the address you would like us to deliver to or enter a new address.

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Select ‘Online payment’ to use a credit or debit card to pay for your order. If you would prefer to use PayPal, click 'PayPal'.

We currently accept debit and credit cards from Visa, MasterCard, Discover, JCB & Diners Club International. We also accept PayPal.

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Once you have completed you order, a confirmation page will be displayed confirming that your order has been placed. You will also receive an email containing your order details and order number.

If you have any questions or experience any issues, please contact our friendly sales team who will happy to help you.

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