Help & FAQs
If you need some help or have a question, you should be able to find the answer below. We’ve collated the most frequently asked questions and answered them for you here. If you can’t find the answer you’re looking for get in touch.
Before you order
When I buy from Arlo & Jacob, am I buying quality?
Our team’s been making furniture for more than 90 years. We use only the finest materials that are tested to meet our exacting standards and think ours are the best designer fabric sofas for sale in the UK.
Are your sofas made in Britain?
From the gluing and dowelling of our hardwood frames to the hand tying of our buttons, every step of our sofa making process takes place in our factory in Long Eaton. We’re proud to be British owned and made.
Are you cheaper than the high street?
We can offer prices cheaper than the high street for one simple reason. We manufacture the sofas ourselves so means there’s no middleman. There are no shops, no commissions, just us delivering the designer sofas direct to you.
Can I see the fabric before I buy the sofa?
We think it’s important for you to see how the colour of your favourite fabric reacts to the light in your home and to feel it between your fingers (or against your cheek). Just choose up to eight favourites and we’ll send them direct to your home.
We also have a choice of more than 120 fabric swatches we can send you and some beautiful postcards that contain all the important details of our sofas.
Do you do corner sofas?
Yes. We have a range of corner sofas in various styles, both left and right hand facing to suit every interior.
Can you modify designs to fit my requirements?
We’ve created a range of designer sofas and armchairs to suit most tastes, homes and lifestyles, but if you can’t find exactly what you’re looking for, get in touch and we’ll see what we can do for you. You can email us at email@example.com or call on 0330 029 5632.
Can I use a different fabric?
We’ve got more than 120 fabrics to choose from but if you’ve got your eye on something special, we can make your dreams come true. Call on 0330 029 5632 and we’ll run through everything you need to know.
What are fixed covers?
Fixed covers have a tailored look and can’t be taken off for cleaning. If you’re worried about spillages, we offer fabric protection insurance. You can read more about it here.
We also recommend you have your furniture cleaned once a year in your home by a professional upholstery cleaner.
Can I change the legs on my sofa?
Our sofas have legs that come in a variety of colours. When you’re choosing your sofa size and fabric, there’s a button you can press to customise it further. This is where the legs come in. Just pick the finish you want and voila.
Do you have sofa beds?
Yes. We have a range of comfortable sofa beds that are ideal for accommodating guests.
Is the swatch an exact match for the fabrics you use?
Most of our fabrics are yarn dyed which means there can be a shade variation between batches. So while it will only be a subtle difference, we can’t always guarantee an absolutely perfect match.
However, if you order a sofa and an armchair in the same fabric at the same time, we’ll do our best to make sure they’re made from the same batch of fabric and will match perfectly.
Do I have to put the sofa together?
Some of our sofas will arrive without their legs (it makes fitting them through doors and around corners much easier) but our delivery team will affix them for you. If the space is really tight, some of our sofas have removable arms, but don’t worry, they’ll be re-attached too so your sofa will be ready for sitting, lounging, slouching and sleeping straight away.
Where is the wood from?
We use only the finest hardwoods sourced sustainably in Europe.
Can I try out the sofa I like?
We’d love you to. A designer sofa and armchair from each Arlo & Jacob range are waiting to be sat on in our London showroom. You can book an appointment or just come down for a cup of tea. Find the address and opening hours here.
I’m worried my sofa won’t fit.
We’ve got the dimensions of every sofa on the website. If you’re worried your selection might not fit through a door or be too long for your room, you can use a tape measure to check. Plus, our delivery team are pretty good at fitting things through tight spaces.
But if you’re really worried, give us a call with your the measurements and we’ll put your mind at ease.
Can I talk to someone before I order?
We’re available to help seven days a week. Please give us a call on 0333 122 5406 and we’d be happy to answer any of your questions. For opening times and directions to our showroom, please click here.
What fillings do you use in the seat cushions?
The majority of our cushions have a stable foam core that’s enveloped by either a feather or fibre wrap, apart from the sofas/chairs listed below. This gives our cushions the comfort of a duvet without needing to be plumped every day.
Darcy - carded fibre seat cushion
Wallis - fibre seat cushion
Aragon - non-reversible fibre flex (foam with fibre on top) seat cushion
Dixon - non-reversible foam seat cushion
Hartfield - fibre seat cushion
Reuben - foam seat cushion
Do you have a showroom?
Our London showroom is in Melbray House, Melbray Mews, 158 Hurlingham Road, Fulham, London, SW6 3NS. In it, you’ll find our entire designer sofa and armchair range, upholstered in our favourite fabrics. So come in, put your feet up and have a cup of tea.
We’ve got plenty of parking and are just a short walk from Putney Bridge station (on the District Line).
We will be opening a second showroom in Bristol shortly.
How much does delivery cost?
Furniture orders being delivered to London and the South East of England are FREE. However, if you’re further afield, there will be a charge starting from £49. Your delivery charge will be calculated before you order.
How long will it take?
Every sofa is made to order so we estimate it’ll be a maximum of six to eight weeks before it’s ready to ship. We’ll keep you posted on its progress over the weeks and as soon as it’s ready, we’ll get in touch to arrange a delivery slot that’s convenient for you.
Do you deliver outside the UK?
If you live abroad and have fallen head over heels for one of our sofas, we can organise shipping for you at an additional cost. Get in touch with us for a quote before you place your order.
Can I choose my delivery time?
Yes. We deliver between 7am and 6pm seven days a week, including some bank holidays
Our delivery team will get in touch when your sofa’s ready to arrange a time that suits you.
A specific, guaranteed delivery slot can be booked for £30.
What’s the delivery cost for smaller items?
Scatter cushions and footstools will be sent out around the UK mainland via our parcel carrier (APC). The price will depend on where you live. We’ll give you a shipping quote at checkout.
What happens when my sofa’s delivered?
Our white glove delivery team are fast, efficient and friendly. They’ll deliver your new furniture to the room of your choice, then unwrap and assemble it. They’ll then remove all the packaging and dispose of it environmentally.
After you’ve ordered
Where is my order?
You can keep track of your order by logging into your account. We’ll also keep you up-to-date with the progress of your order via email.
How can I cancel my order?
If you’ve had second thoughts, please give us a call straight away on 0330 029 5632 and we can help you out.
Once your sofa’s arrived
What if I don’t like my sofa when it arrives?
We have a no questions asked 14 day returns policy. So if your new sofa doesn’t feel right to you, just give us a call, we’ll come and take it away and give you your money back.
If you’ve used your own fabric, we can still take the sofa back, but there’ll be a fee of 30% of the sofa’s price.
What if there’s a problem with my sofa?
We’re so confident that’s not going to happen we have a lifetime guarantee on all our hardwood frames and steel springs. But if it does, let us know and we’ll organise a free repair, replacement or refund. For more information, read our terms and conditions.