Deliveries & Refunds

Delivery starts from just £49 to mainland UK

Delivery information

         Area                      Delivery                   Price

Mainland UK      8-10 weeks           £49

 NI & ROI            8-10 weeks          £129

Outside of  Mainland UK

Please contact the Arlo & Jacob sales team on 03300 945 855 for a delivery price to the following postcodes:

Scottish Highlands and Islands

HS, IV16-28, IV40-63, KA27-28, KW, PA20-78, PH15-50 and ZW

and other islands

Isle of Wight PO30-41, Isle of Man IM1-9, Scilly Islands TR21-25,
Jersey JE1-5 and Guernsey GY1-10


Furniture will be unwrapped and expertly assembled in the room of your choice. Our delivery team will even take the packaging away with them. You’ll get a quote for delivery on the checkout page and once you’ve ordered, all the information you need to arrange delivery will be sent to you via email. Please note that in some regions restrictions apply to delivery dates. Our delivery company will let you know if this applies to you.


If you’ve just ordered some of our sumptuous scatter cushions or throws, they’ll be sent separately via parcel delivery. If they’re ordered with your furniture, they’ll all be sent together.

For more information about our delivery service, please see our terms and conditions.

International Delivery

We can offer international delivery on showroom and telephone orders.
Please get in touch on 03300 945 855 and we can help arrange your courier.

Returns & Refunds

We offer a no-questions asked returns policy, so if your sofa arrives and it’s not what you expected, just give us a call within 14 days of delivery, quote your order number and we’ll send someone to collect it.

Although we can’t give you a full refund if your sofa has been upholstered in your custom designer fabric, we can offer a percentage refund of the purchase price.

We do not refund the delivery charge of the furniture.

Get in touch to find out more or read our terms and conditions.

Request your free samples

If you’re happy with your selected fabric samples and product details cards, fill in your details below and we’ll pop your lovely Arlo & Jacob swatch pack in the post for free.

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