Deliveries & Refunds

Delivery information

Area                    Delivery                            Price

South East          six to eight weeks           FREE

Mainland UK     six to eight weeks           £49

NI & ROI             six to eight weeks           £129

We offer a FREE delivery service to those in London and the South East.
However, if you’re further afield it will incur a fee (from £49).
Please contact the Arlo & Jacob sales team for a delivery price to the following postcodes:

Scottish Highlands and Islands
HS, IV16-28, IV40-63, KA27-28, KW, PA20-78, PH15-50 and ZW

and other islands
Isle of Wight PO30-41, Isle of Man IM1-9, Scilly Islands TR21-25,
Jersey JE1-5 and Guernsey GY1-10

If you’ve just ordered some of our sumptuous scatter cushions, they’ll be sent separately via parcel delivery. If they’re ordered with a sofa or armchair, they’ll all be sent together. Goods will be unwrapped and expertly assembled in the room of your choice. Our delivery team will even take the packaging away with them. You’ll get a quote for delivery on the checkout page and once you’ve ordered, all the information you need to arrange delivery sent to you in an email. We can deliver outside the UK and Eire but it’s by special arrangement only. If you’d like your sofa delivered outside our normal delivery area, please order by phone so we can let you know how much it’ll cost.

For more information about our delivery service, please see our terms and conditions.

Returns & Refunds

We offer a no questions asked returns policy so if your sofa arrives and it’s not what you expected, just give us a call within 14 days of delivery, quote your order number and we’ll send someone to collect it. Although we can’t give you a full refund if your sofa has been upholstered in your own fabric, we can offer a percentage refund of the purchase price.
Get in touch to find out more or read our terms and conditions.

International Delivery

We offer international delivery on showroom and telephone orders.

Please get in touch on 0207 610 6068 and we can help arrange your courier.