Deliveries & Refunds
Sofa delivery from just £79 to mainland UK
Delivery information
| Area | Product | Delivery * | Price |
|---|---|---|---|
| Mainland UK | Sofas / Chairs | 10 - 12 weeks | £79 |
| Mainland UK | Footstools ** | 10 - 12 weeks | £39 |
| Mainland UK | Single Tommy Footstool | 10 - 12 weeks | £10 |
| Mainland UK | Scatters (up to 2) | 10 - 12 weeks | £8 |
| Mainland UK | Scatters (up to 5) | 10 - 12 weeks | £10 |
| Mainland UK | Scatters (over 5) | 10 - 12 weeks | £39 |
Like most UK manufacturers we’re currently experiencing supply chain problems. While this doesn’t affect the quality of our products, it is making our delivery time a little longer than we’d like. We’re doing everything we can to get our sofas into your homes as quickly as possible and we’re working hard to keep you, our fabulous customers, informed every step of the way.
* Subject to fabric availability.
** Excludes Charlie Large, Archie Large, Pip and Anderson footstools. These will be charged at the Sofa / Chair rate.
Outside of Mainland UK
Please be advised that customers are entirely responsible for arranging their own third-party shipping for locations outside of Mainland UK.
Processing – including quoting, packing, payment and collection – will be the remit of the instructed shipping company and not that of Arlo&Jacob.
We are pleased to recommend third-party shipping.
Please contact the Arlo & Jacob sales team on 03300 945 855 for delivery advice to the following postcodes:
Scottish Highlands and Islands
HS, IV16-28, IV40-63, KA27-28, KW, PA20-78, PH15-50 and ZW
and other islands
Isle of Wight PO30-41, Isle of Man IM1-9, Scilly Islands TR21-25,
Jersey JE1-5 and Guernsey GY1-10
Furniture
Furniture will be unwrapped and expertly assembled in the room of your choice. Our delivery team will even take the packaging away with them. You’ll get a quote for delivery on the checkout page and once you’ve ordered, all the information you need to arrange delivery will be sent to you via email. Please note that in some regions restrictions apply to delivery dates. Our delivery company will let you know if this applies to you.
Accessories
If you’ve just ordered some of our sumptuous scatter cushions or throws, they’ll be sent separately via parcel delivery. If they’re ordered with your furniture, they’ll all be sent together.
For more information about our delivery service, please see our terms and conditions.
International Delivery
Please be advised that international customers are entirely responsible for arranging their own third-party shipping for locations outside of the U.K.
Processing – including quoting, packing, payment and collection – will be the remit of the instructed shipping company and not that of Arlo&Jacob.
We are pleased to recommend third-party shipping.
Please contact the Arlo & Jacob sales team on 03300 945 855 for delivery advice.
Returns & Refunds
We offer a no-questions asked returns policy, so if your sofa arrives and it’s not what you expected, just give us a call within 14 days of delivery, quote your order number and we’ll send someone to collect it.
Although we can’t give you a full refund if your sofa has been upholstered in your custom designer fabric, we can offer a percentage refund of the purchase price.
We do not refund the delivery charge of the furniture.
Get in touch to find out more or read our terms and conditions.