10-12 weeks delivery on made-to-order sofas. Subject to fabric availability.

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Customer Care update: Our phone lines are open

We wanted to assure you that behind the scenes we have been working tirelessly to improve the major challenge to our business so far this year, which is our supply chain, in particular raw material delays. We are a team of under 40 people and one quarter of our business has been deployed to help solve some of these complex issues which combine a mix of fabric delays from UK and European Mills and parts delays also. We are now making significant strides in resolving these issues and ask politely for you to please bear with our small British company whilst we update each and every one of you with your order status and deliver as soon as we can the heart of your home.

Our phone lines are open and you can speak to a lovely human, if you can’t get through to our service line please do call our showrooms as our teams can help or will direct our issues to our care team. If you leave us a message or send us an email please know that you are being heard and we will get back to you as soon as we have checked your order status and can update you, this is taking longer than we had hoped so we apologise in advance to any additional delays you are experiencing.

You can call us on 03300 945 855 (Option 2) between the hours of 10am - 6pm.

Alternatively, please fill out the form below or email us at customercare@arloandjacob.com

Get in touch

If you're enquiring about an existing order, please include your Order Number and the Email address you used when placing the order.

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Please contact us by email at Hello@arloandjacob.com or call our sales team directly on 02045 308 066. If your call is not answered, please do leave us a voicemail.

(Open Monday to Saturday 10am - 6pm excluding Bank Holidays)

Our Showrooms

Spacious and safe, our showrooms feels like home. Come and enjoy our amazingly comforting and feel-good furniture.

Bristol Showroom

01174 564 889

Harrogate Showroom

01423 449 087


0208 1947848

Marlow Showroom

01628 882 600

General Enquiries

To ask one of our sofa experts a question email: Hello@arloandjacob.com

Trade enquiries

For Trade enquiries please contact


PR enquiries

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