Outstanding customer service and product knowledge
My husband and I are thoroughly impressed with the professionalism and exceptional assistance provided by the Guildford team. They dedicated considerable time to guiding us, both in-person and over the phone, to choose the perfect design and color for our sofa and armchair in our new home.
We extend our heartfelt thanks to Adam, Chloe and Caroline for their invaluable support. Their commitment to delivering top-tier customer service truly distinguishes them from their competitors.
In addition to their exemplary customer service, Arlo & Jacob's sofa designs are incredibly stylish and comfortable, with a wide range of high-quality materials available for selection.
This morning, the delivery team (Nav and Keith) arrived promptly and efficiently delivered the sofa and armchair. They demonstrated professionalism and expertise, unwrapping the items with precision. Notably, they took special care to keep our carpet clean and ensured throughout the process that neither the walls nor the carpet were dirtied.
We wholeheartedly recommend Arlo & Jacob, particularly the Guildford team, to anyone in need of purchasing new furniture. Their dedication to excellence in both service and product is truly commendable.
Date of experience: 12 March 2024